Privacy Policy

Last updated: 15 October 2026

HelmetDock respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit www.helmetdock.co.za, contact us or purchase from our online store.

1. Who we are

The business responsible for processing your personal information is:

Legal business name: HelmetDock
Email: sales@helmetdock.co.za

We process personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (“POPIA”) and other applicable laws.

2. Information we collect

Depending on how you use our website and services, we may collect:

Your name, email address and telephone number.
Your billing and delivery addresses.
Your order details, purchase history and payment status.
Account information, if you register an account.
Messages, enquiries and information you provide when requesting assistance.
Technical information, such as your IP address, browser, device information and website activity.
Your marketing and cookie preferences, where applicable.

We generally collect information directly from you. We may also receive payment confirmations from payment providers and delivery updates from couriers.

3. How we use your information

We use your information to:

Process purchases, arrange delivery and provide order updates.
Respond to enquiries and assist with returns or other customer-service requests.
Manage customer accounts.
Maintain accounting and transaction records.
Operate, maintain and secure our website.
Investigate suspected fraud or misuse.
Send promotional communications where legally permitted.

We process information where necessary to fulfil your order, comply with legal obligations, pursue legitimate business interests or act on your consent, as applicable.

Information needed for checkout is required to process and deliver your order. If you do not provide it, we may be unable to complete your purchase. Optional information will be identified as such.

4. Payments

Payments are handled through Yoco a South African fintech company

The payment provider processes the payment information required for your transaction. HelmetDock receives information needed to confirm and manage the order, such as payment status and transaction references.

Card information is not stored on helmetdock.co.za, all card information is handled by Yoco.

5. Who we share information with

We share relevant information with service providers where needed to operate the store, including:

Payment providers.
Couriers and delivery partners.
Website hosting, maintenance and security providers.
Email and customer-service providers.
Accounting and professional advisers.

We may also disclose information where legally required or necessary to investigate fraud or protect legal rights.

We require service providers processing information on our behalf to protect it and use it only for authorised purposes. We do not sell customer personal information.

6. Cookies and third-party services

Our website uses cookies and similar technologies for functions such as maintaining your shopping cart, managing sessions and remembering preferences.

You can manage cookies through your browser. Blocking essential cookies may prevent parts of the store from working correctly.

7. Marketing communications

We send electronic marketing only where permitted by POPIA. Where consent is required, we will request it separately.

You can opt out using the unsubscribe option provided or by contacting sales@helmetdock.co.za. Opting out of marketing does not prevent us from sending necessary order or service messages.

8. Information stored outside South Africa

Some service providers may process or store information outside South Africa. Where this happens, we will take steps to ensure the transfer meets applicable POPIA requirements.

9. How long we retain information

We retain personal information only for as long as reasonably needed for its purpose, including order fulfilment, customer assistance, accounting, legal obligations and resolving disputes.

When information is no longer required, we will securely delete, destroy or de-identify it, subject to applicable retention requirements.

10. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No online system is completely secure. If a security compromise occurs, we will investigate and make notifications where required by law.

11. Your privacy rights

Subject to applicable legal requirements, you may request access to your personal information, ask for corrections or deletion, object to certain processing, or withdraw consent where processing relies on consent.

We may need to verify your identity before responding. Some records must be retained despite a deletion request.

Send privacy requests to sales@helmetdock.co.za, with the subject “Privacy Request”.

12. Complaints

Please contact our Information Officer if you have concerns about how we handle your information.

You may also lodge a complaint with the Information Regulator South Africa:

Website: https://inforegulator.org.za/complaints/
eServices portal: https://eservices.inforegulator.org.za/

13. Changes to this policy

We may update this policy when our services, processing practices or legal requirements change. The latest version will appear on this page with its updated date. Where required, we will provide additional notice of material changes.